Frequently Asked Questions
Q: How fast will I get my images?
A: I try to get images to you as quickly as possible. I ask that you give me 24 - 48 hours after your session time has ended. (Depending on Service)
All photographs are edited prior to delivery. No images are straight from the camera.
Photographs are edited after the session and converted from camera RAW using the latest software from Adobe, such as Lightroom and Photoshop. Delivered files will be in .jpg format and will have a resolution of 3500 pixels x 2333 pixels for print marketing and 1850 pixels x 1000 pixels for Internet marketing. Full resolution is available by request.
Q: How many photographs do you recommend that I need for my home?
A: I recommend that the best way to figure out how many photographs you need is to walk through your home and count the rooms that you want to be photographed. When I photograph properties, I try to show the natural flow of the space. Larger areas like family rooms and kitchens usually have entry and exit points in multiple areas, so it makes sense to photograph each of these. If you have rooms like these it's generally good to photograph the two views.
I don't think its necessary to show every part of the home - like small bathrooms, bedrooms, closets, storage, and the like.
Doing this may actually discourage buyers from wanting to see the property in person because they feel they have already seen the whole house. Please note - The second view of a living room is more desirable than a small bathroom. If you need a set number of photographs to fit your budget, It makes better sense to photograph the main parts of the home.
Please note: If the amount of total photographs is not given, I will choose to photograph as many images it takes to represent the property. This may result in lower/higher pricing for the completed project.
Q: Why should I use a professional photographer?
A: Clients selling their most prized possession expect their home to be professionally photographed. It's important to remember that sellers are also buyers and have likely been on MLS (Multiple Listing Service) looking at properties. Making a bad impression online is not good for your brand and the client. Savvy REALTORS® recognize that the way they present a listing is a direct reflection of them as salespeople and the commitment they offer to their clients.
Q: What is the best time of day for real estate photography?
A: The best times to shoot an exterior are East-side in the morning and West-side in the afternoon. The North and South sides can be photographed whenever the light is bright. This also applies to interior photographs. I try to use available light, or natural sunlight, as much as I can. Natural light produces images that are incomparable to artificial light or flash.
- A note about North facing exteriors- these tend to be the most difficult for photographers to render detailed images. Exteriors that are always in shadow can be photographed a couple of ways to get optimum results. First, by bracketing exposures and mixing exposures with layer masks in Photoshop, you can often get good results. Second, it also yields good results by waiting to photograph the exterior around dusk. Having a lower sun in the sky can help balance the light with the shadow.
It's worthwhile for your client to let you know when the sun looks great on the exterior of the house or what time an important room looks best during the day. If scheduling is left up to me, I usually look at Google Maps to determine the direction the front of the home faces to assure that I'm photographing at the appropriate time.
Q: I'd like to be at the shoot, but my schedule requires me to schedule in the afternoon. My home faces East and needs the exteriors to be photographed in the morning. What is the charge for a second trip?
A: This happens often. With a paid interior photography service, I offer any daylight exteriors to be taken at an optimal time of day for an additional $50.00.
Q: How do I pay for your services?
A: Services for your photography session can be paid by cash, check or major credit card. Credit card payments via Square Register are my preferred method of payment. Please make sure I have your email address to send the invoice.
Payment is required prior to me releasing any images unless we have an established relationship. Images must be paid in full prior to posting on the MLS, any social media, or personal website. Posting any images prior to payment indicates that you are bound to pay for the images.
Q: How are the images delivered to me?
A: All photography produced by Missouri Home Tours is sent via a link from WeTransfer. If Dropbox or Google Drive is preferred, please let me know. Please note that I do not offer photography delivery on CD, DVD, or Flash Drive.
Q: Can I post images to my social media accounts like Facebook, Twitter, or Instagram?
A: Yes. Post real estate photography images to wherever you think best to gain interest your home. I want you to advertise to help sell your home quicker. Please note that the term of use of images expires after the home has been sold. All photographs posted must have been posted before the home has been sold. If you'd like to use any images after the sale has oocurred, please contact me about use of the images.
Q: What is your service area?
A: My primary service area is all around St. Louis. I live in Pacific and most places I've photographed have been within 35 miles from my home.
I offer no charges for mileage within 35 miles from Pacific, MO.
Sometimes I'm asked to go to Florissant, St. Charles, or O'Fallon and will charge a $10 fee (up to an additional 30 miles) for time and fuel. If travel greater than 65 miles from Pacific is needed, I will charge the 2018 IRS Mileage Guidlines for fuel costs.
Q: If poor weather conditions are forecast, should I reschedule my photography session?
A: Yes. Nothing can do better to assure your home photography looks its best as a nice sunny day. I'm as concerned about the quality of my images as you and will often let you know if inclement weather is forecast. In the event of inclement weather or less than ideal shooting conditions, I will offer an alternative appointment time with no penalty to the client. Please keep in mind that since I book clients for various times throughout the week, that I need as much notice for rescheduling as you can offer. I charge a $75 fee for rescheduling within 24 hours of the scheduled photography session.
Q: Do I need to be present at the time of the shoot?
A: Yes. The agent, homeowner, or someone authorized by the homeowner should be present during the shoot to give access to the home, and to discuss any special considerations such as what should be included, or excluded in shots. However, I do have Supra access through the St. Louis Association of REALTORS®, so being present isn't necessary. I'm also insured with liability coverage.
Q: How do I know that my home and property is ready for real estate photography?
A: I have created a photography checklist for you to follow to ensure that your home or property is ready for photographs. By following the guidelines below, you can be confident that the property is ready.
Real Estate Photography Checklist
THE GOAL OF REAL ESTATE PHOTOGRAPHY IS FOR YOUR CLIENT TO IMAGINE THIS IS THEIR HOME OR PROPERTY.
By following these simple steps, you can be sure to have the highest quality photographs for your prospective buyers.
Remove any objects in the front, sides, and rear of the property. If possible, have these areas newly mowed to be in the best shape possible. Remove cars, newspapers, lawn furniture, leaves, signage, and other objects.
Turn on all lights to illuminate the rooms being photographed. A well lit, bright, cheery home will photograph better than a dark home. Turn off all ceiling fans, televisions, or other moving objects as several images will be made for each final photograph.
Keep doors throughout the home open to add an inviting feel, sparking your clients' interest to see other parts of the home.
Have the bedrooms tidy with toys, jewelry, and personal objects stowed away; hampers closed and beds made.
Kitchen counters should be open and clear of small appliances such as coffee pots, microwave ovens, and storage containers to add spaciousness to the area. The sink should be clear of dishes, dish soap, soap-holders or dish racks. Additionally, the refrigerator exterior should be clear of all objects and personal effects.
Objects blocking windows should be moved. These can include furniture, plants, and window boxes. Well-lit rooms are easier for your clients to see the true colors of the environment, giving the space a more cheery feel.
Objects that can be seen as potential through-way barriers should be moved or stowed. Removing clutter is significant to your potential buyer.
Pets, food bowls, litter boxes, toys and other effects should be concealed.
Showers should be clear of soaps and shampoos. You can decide whether you’d like to have the shower curtains or doors open to let the viewer see your fixtures. Bathrooms should be clear of toothbrushes, hairbrushes andcontainers. Toilet lids should be down.
Objects such as paintings, sculptures or pieces of value can be blurred so as not to be seen in the photographs. Please alert the photographer at the time of the tour of any objects to be blurred.
If you have any questions, I will be happy to assist you with recommendations.
Q: How long does a typical photo shoot take?
A: A standard real estate photo shoot usually takes 1.5 hours, but no longer than 3 hours after arriving onsite.
Q: Will the photos need to be resized before posting them on MLS?
A: No. All photos will be optimized for posting to the MLS.
Q: Do I own the copyright to the photos once I have paid?
A: No. Missouri Home Tours, LLC / Jason Lusk retains all copyright expressed and implied otherwise. Missouri Home Tours, LLC will allow you to use the photographs you purchased for the listing and marketing of each home. . Any usage of the photos by a third party, including but not limited to other REALTORS®, agents, architects, builders, stagers, designers, sellers or buyers is prohibited unless approved in writing by Missouri Home Tours.
Q: Can I use the real estate photos on my website or other marketing materials?
A: Yes. The images you purchased are licensed to use to sell the home or property. Keep in mind that licenced use ends when the property sells. If you'd like to use images on social media, website, or print marketing a supplmental licence is required.
Jason Lusk and Missouri Home Tours retains all copyrights to produced images.
Q: Do you carry a General Liability Insurance Policy?
A: Yes. Missouri Home Tours, LLC is a professional business and carries a General Liability Policy through Lockton Affinity in Kansas City, Missouri. To request a current insurance certificate, please use contact me via email.